Jai Kudo is a leading international manufacturer of opthalmic lenses. The company approached Burnt Orange Designs when its systems were failing to cope with the demands of the business.
The opthalmic lens business brings with it a plethora of complexities relating to how the products are categorised and managed. Although there are industry specific "off-the-shelf" solutions, Jai Kudo wanted to explore whether a bespoke solution could improve operations which were feeling the strain. After an initial feasibility and business review, Burnt Orange proposed a bespoke end-to-end solution including: -
- Multi-currency CRM and Order Processing
- Supply Chain Management
- Warehouse & Inventory Management
- Billing & Shipping Automation
- Multi-language Web Portal to enable online customer self-service and online ordering
- Integration with financial systems
- Advanced & flexible reporting systems
Jamie Holoran, Jai Kudo's Managing Director explains why they chose to go ahead ...
"We initially chose Burnt Orange because of its strong emphasis on listening to the needs of the business, as opposed to attempting to make the business fit existing frameworks or particular areas of programming expertise. Once we’d started working with Jerry and his team, we were so impressed by their ability to accommodate all the complexities of our business (both in terms of product variables and logistics) that we greatly expanded the scope of the work."
Burnt Orange Designs worked on-site to develop and deliver the overall solution called "InSight". Jerry explains why this approach is so important:
"All clients have their own specific needs, but Jai Kudo was particularly complex given the nature of the product. By working on-site the team was able to immerse themselves in the business and work with the stakeholders to explore and thrash out issues and opportunities as they arose. Ultimately, this kind of close partnership ensures we deliver the best possible solution."
Jamie reflects on the impact of having InSight for Jai Kudo's business...
"Burnt Orange is excellent to deal with: patient, insightful, reliable and dedicated to delivering the best software solution possible. Many useful features of our new system (particularly with CRM and stock control) were not in the original brief but were suggested by Jerry and his guys during the process – a result of gaining a complete understanding of our business and of wanting to exceed our expectations."
"I’m generally pretty sparing with my praise, but I would recommend this company unreservedly and would be more than happy to back this up with a demonstration of how Burnt Orange transformed our business."
Under the bonnet
InSight is built using ASP.NET, C# and JQUERY with SQL Server databases. Linked SQL Servers are used for accounts integration and
an OLAP Server running Microsoft Reporting Services and Analysis Services provides fast and flexible reporting. The web site uses linked-servers and SSIS
for pushing out and tranforming CMS data with web services providing real-time order placement and on-line customer self-service.